top of page

Frequently Asked Questions (F.A.Q)

​

Effective Date: Active Now

​

1. What is Firebis?
Firebis is an online marketplace where you can purchase digital products like 3D models, e-books, and artwork. Our products are designed for personal and commercial use, with specific guidelines on how they can be used and redistributed.

​

2. How do I create an account on Firebis?
To create an account, click on the "Sign Up" button on our homepage. You will need to provide an email address, username, and a password. Additionally, you must confirm that you are at least 16 years old to create an account.

​

3. What types of products are available on Firebis?
Firebis offers a variety of digital products, including:

  • 3D Models: For use in various projects, with restrictions on redistribution.

  • E-books: Downloadable books in digital format.

  • Artwork and Wallpapers: Original digital artwork available for personal use.

  • ​

4. How do I make a purchase?
Once you have created an account and logged in, you can browse our product categories. When you find a product you'd like to purchase, simply add it to your cart and proceed to checkout. Payments are securely processed via Stripe using major credit cards.

​

5. What payment methods do you accept?
We accept payments through Stripe, which supports major credit cards, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Chase

  • ​

6. Can I get a refund or return my purchase?
All sales are final for digital products. We do not accept refunds or returns unless there is a technical issue with the product, such as a corrupted file or download failure. In such cases, we may offer a replacement product.

​

7. How can I contact customer support?
If you encounter any issues with your purchase or need assistance, please contact our support team via the "Contact Us" page. Our team will respond to your inquiry as soon as possible.

​

8. Can I resell or redistribute the products I purchase?
No, you may not resell, redistribute, or share any of the products you purchase from Firebis unless you have explicit permission. This includes 3D models, e-books, artwork, and wallpapers. Violations of this policy may result in account termination.

​

9. Is my payment information secure?
Yes, all payment information is securely processed through Stripe. We do not store any payment details on our website.

​

10. Do you have an age restriction for purchasing products?
Yes, users must be at least 16 years old to create an account and make purchases on Firebis. If you are under 18, you will need parental consent to use our services.

bottom of page